Returns Information

Return packaging

If you no longer have the original packaging, you can return your order using any other packaging, as long as it is sealed correctly to avoid losing the item(s).

Can I return/exchange sale items?

Outlet Sale items cannot be returned, exchanged or refunded.

Is the return shipping fee paid by Kaiahati?

No, all shipping fees for the return process are paid by customers.

Can I exchange the item with another size or colour?

Yes, you can exchange the item with another size or colour as long as the item size or colour are still available.

Can I return/exchange an item purchased using a promo code?

Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.

If your order is eligible for returns, the total amount that you've paid will be returned to your Store Credit account.